| App won't open or crashes |
Restart your phone. Update the app from Play Store. Clear app cache: phone Settings → Apps → Sangho → Storage → Clear Cache. |
| OTP email not received |
Check Spam/Junk folder. Ensure email is typed correctly. Wait 60 seconds and tap "Resend OTP". |
| Home feed is empty |
Join at least one community from the Explore tab. |
| Photos won't upload |
Check that you have granted Storage/Camera permission to Sangho in your phone Settings. |
| Videos won't play |
Ensure you have a stable internet connection. |
| Can't join a community |
The community may require admin approval. Wait for a notification. |
| Chat messages not loading |
Check internet connection. Pull down to refresh. Restart the app. |
| Music won't play offline |
Ensure you downloaded the song or album first via the Download button. |
| E-book won't open offline |
Ensure you downloaded the book from its detail page. |
| App is slow |
Close other apps running in the background. Ensure you have free storage space on your phone. |
| Location not working |
Enable GPS/Location services on your phone. Grant location permission to Sangho. |
